Safety and community rules
Effective from 24/09/2026
MasGo connects customers with independent therapists for in-home therapeutic massage and body care. This page explains what we check before a profile goes live, what is strictly prohibited, and what to do when you come across a profile that breaks the rules.
What this platform is for
MasGo is only for massage, therapeutic bodywork, relaxation and body care services permitted under Vietnamese law. This is a therapeutic platform, not an adult services platform.
Strictly prohibited
- Prostitution, sexual stimulation, procuring, or sexual services of any kind.
- Pornographic or sexually suggestive images, or using another person photo as a profile picture.
- False information about identity, experience or certifications.
- Any activity prohibited under Vietnamese law.
Profiles that break these rules are removed from search results with no refund for any promotion package still running, and the account may be permanently suspended.
What we check before a profile goes live
A profile only appears in search results after an administrator approves it manually. For therapists there are exactly two mandatory conditions, and the system enforces both at the approval step:
Identity document check
The therapist must submit photographs of both sides of their national ID card, and an administrator must check them against the details in the profile. The system refuses to approve a profile without a verified ID document.
Signed content and legal undertaking
The therapist must accept the undertaking currently in force, which includes a clause prohibiting prostitution and sexual stimulation services in any form. We record the version accepted, the time, and the IP address used.
Spa venues have three conditions
Spa venues are the second profile type on the platform, and approval is stricter: on top of the owner’s ID card and the signed commitments, a venue must submit its business licence so an administrator can check it against the name and address on the profile. Unlike therapists, a venue’s address is shown publicly — customers need it to find the place.
Photos are reviewed too
Profile pictures and gallery photos are each reviewed before they appear publicly — for therapists and spa venues alike, including on profiles that were approved earlier.
About professional certifications
A professional certification is optional and is not a condition for a profile to be approved. When a therapist does submit one, it is reviewed separately and shown on the profile. You can check it before getting in touch and give preference to profiles that have one.
What we cannot guarantee
MasGo checks identity documents, business licences for spa venues, and reviews profile content. We do not supervise appointments, we are not the service provider, and we cannot guarantee the quality or conduct of any individual or venue in any given appointment. Read the reviews, look at the profile carefully, and trust your own judgement.
Safety advice for customers
Agree the details before you book
Settle the service, duration and price before confirming. Prices shown on a profile are set by the therapist themselves.
Check when they arrive
The person who arrives should be the person in the profile you chose. If they do not match, you are entitled to turn the appointment down and report that profile.
Refuse anything outside the scope
If you are offered anything beyond therapeutic massage, end the appointment and report it. This is a serious breach and we act on it by suspending the account.
Leave a review afterwards
Your review is what helps the next customer choose well. We screen reviews and remove those that show signs of being fake.
Safety for therapists
You are entitled to refuse or end an appointment when a customer asks for something outside the scope of the service, when the location is unsafe, or when you feel threatened. Report it to us — turning down a job does not affect your profile ranking.
Reporting a profile
Every profile page has a report button and you do not need an account to use it. We look at every report and prioritise profiles that several people report around the same time.
A report does not hide a profile automatically. Removing a profile is always an administrator decision made after review, so that reporting cannot be used as a way to damage a competitor.
In an emergency
If you are in danger or witness a crime, call 113 first. Then let us know so we can deal with the account involved.
Platform operator
- Operating entity
- GO VANTA COMPANY LIMITED (CÔNG TY TNHH GO VANTA)
- Address
- 29 Nhân Hòa 1, Phường Hòa Xuân, Thành phố Đà Nẵng, Việt Nam
- Business registration number
- 0402357874
- Date and place of issue
- 23/09/2026, Sở Tài chính thành phố Đà Nẵng
- Personal data enquiries
- lienhe@masgo.vn
- General support
- lienhe@masgo.vn